FAQ - Blackbird Supply Co.

FAQ

What's my size?

We offer a wide variety of shirt styles and brands in our shop, so fit can vary pretty dramatically. To help ensure proper fit, you can find sizing information in one of two places:

1. Within the listing Images. If you scroll through the product images, a sizing chart is typically provided in the third image.
2. In the Item Description itself. This section is located to the right of our product images and just below the "add to cart" button.

A note about kid's sizing:

The majority of our kid's tees are sized as follows:

Baby: 3-6 mo, 6-12 mo, 12-18 mo, and 18-24 mo
Toddler: 2 yrs, 4 yrs, and 6 yrs
Youth: 8 yrs, 10 yrs, and 12 yrs

If your child happens to be on the cusp, we generally recommend sizing up. That being said, we encourage you to reference each listing's sizing chart for detailed measurements.

Pro tip: take the chest measurement of a favorite shirt you have at home (armpit to armpit x 2), and then compare that to the chart provided.

How do I add an additional kid's tee to my t-shirt set?

If you're purchasing one of our parent/child t-shirt sets and want to add an additional kid's tee (or multiple kids' tees) to your order, you can typically find a link within t-shirt set listing description. You can also go directly to our Kid's section by choosing "Shop: KIDS" from the main dropdown menu.

How long will it take to receive my order?

Our general processing time is 1-3 business days. Please keep in mind that this is in addition to the ship time estimates listed below:

US Buyers:

First Class: 3-5 business days (estimated)
Priority: 2-3 business days (estimated)
Priority Express: 1-2 business days (guaranteed)

International Buyers:

First Class (Canada): 7-15 business days (estimated)
First Class (all other countries): 2-5 weeks (estimated)
Priority International: 6-10 business days (estimated)

Items may be held for additional import/VAT fees in your country of residence. These fees are separate from your purchase with us, and it is your responsibility to pay them. Unfortunately, we cannot mark items as "gifts" or declare a lower value to avoid these fees, as this information must appear on the shipping label. If you have questions or concerns, please contact your local customs office prior to purchase.

What's your return & exchange policy?

If you are for any reason unhappy with your purchase, or you require a different size, we welcome both returns and exchanges (on non-custom printed items). To qualify for either:

1. We must be contacted within 14 days of receipt.
2. Items must be unwashed, unworn, and in their original selling condition. This includes being free of any odors, stains, pet hair, or any other signs of wear/tear.

We reserve the right to refuse any return or exchange that does not meet the above criteria.

PLEASE NOTE:

We DO NOT cover the cost of return shipping unless an error has been made with your order, or the item received was defective and/or damaged. However, for pre-approved exchanges, we DO cover the cost to ship your replacement item(s).

After receiving approval for a return or exchange, please mail your item(s) to:

Blackbird Supply Co.
3310 Rosedale Ave, Ste J
Richmond VA 23230

We recommend shipping your items back via USPS first class (or priority) with delivery confirmation as it's typically the cheapest and fastest method. Be sure to retain your tracking number, as we may need to reference it should your package be delayed or go missing.

I wasn't able to find an answer to my question. Is there a way I can contact Blackbird Supply Co. directly?

Yes! Please email us with any questions you may have. We typically respond within 24 hours:

hello@blackbirdsupply.com